A world-class company
Welltec® is an international oilfield service company and a leading specialist partner to the energy industry.
Our values are to be Pioneering, Visionary, Dedicated, and Agile.
We develop and manufacture precision-controlled technologies which provide the most unique and advanced Completion and Intervention solutions, which assist our clients in maximizing recovery from their assets.
We always look to the future, utilizing our intelligence, imagination and expertise to create new opportunities. We have won several industry awards for innovative thinking. We are enjoying constant growth worldwide through the wide adoption of our cutting-edge solutions.
Our policy is to hire locally and work globally. We therefore recruit where we are active and train our employees to operate our state-of-the-art technologies to provide services to our high-profile clients in the region.
The global dimension offers a range of opportunities for those who are motivated by a challenging and multicultural environment where employees come with very different backgrounds but with a common wish to collaborate and succeed.
The department
You will be part of Welltec’s Global Operations function, working with Well Intervention Services in North America.
The position
As a Service Delivery Manager, you will be overseeing, planning, and managing Welltec operations and have the opportunity to be involved in every part of our business in the area of responsibility. You will support with organizing, running, and reporting operations. Your work will centre around Welltec’s Intervention Services and tools.
You will learn a lot, but in return you will receive responsibility and support to make a big impact early, develop your skill set, and become an important part of our business.
Key responsibilities
You will be responsible and accountable for:
- Complying with Welltec Safety and Quality Policy standards
- Overseeing and coordinating all planning and execution of operations for your area of responsibility
- Managing a team of Field engineers, including coaching, career progression and performance evaluation
- Managing the workshop and equipment, ensuring all required maintenance is proactively completed
- Equipment ordering using the ordering system, in coordination with local management
- Full compliance with Welltec’s processes and business systems
- Communicating on a regular basis and as needed with the Operations Manager/Director to inform the progress of ongoing field operations
- Developing and implementing ‘Best Practice’ procedures where lacking or needing improvement
- Investigating all Incident Reports, both HSE and Quality
- Distribution of “Lessons Learned” and “Quality Alert” emails
- Implementing procedures to improve service quality in both the field and workshop environments and to ensure Standards of Performance are being followed
- Developing documentation related to streamlining the entire field process and striving for continuous improvement to the processes
- Planning and documentation for non-standard operations
- Conducting field audits, both HSE and Quality
- Conducting audits of redress documentation and Master Asset Tracking
- Liaising between Operations and Sales
- Client contact including meetings, presentations, lunch-and learns, and learns and problem solving
- Monthly reports, special projects and tool performance reports as required by management
- Compiling weekly activity reports for Operations Manager/Director
- Attending and making informed contributions at meetings with Operations Manager/Director and Management
- Interacting with customers in a professional manner at all times
- Following on-site procedures as outlined by customer/consultant
- Exhibiting excellent interpersonal and communication skills
- Upholding our high level of customer service at all times
The candidate
The ideal candidate has the following profile:
- A relevant degree such as: Engineering, Electrical engineering, Mechanical Engineering, Petroleum engineering or equivalent experience.
- Senior/General Field Engineer or Manager with minimum 5 years’ experience in executing Wireline or Well
Intervention operations
- Strong knowledge of Quality, Health, Safety, and Environment (QHSE)
- Capable of effectively leading and managing field personnel, equipment & tools
- Thrives with ensuring that tasks are completed efficiently and on time in cooperation with others
- A solid compliance mindset and/or experience working in a compliance-driven work environment
- Be a highly motivated individual who approaches challenges with a positive ‘can-do-attitude’ and is willing to work under pressure and in varying remote and physically demanding conditions.
- Leads by example in promoting and maintaining a safe workplace and holding others in the field accountable to this
high level.
- A competent troubleshooter with good root cause analysis skills
- Good English language skills
- Excellent computer skills, ability to draft technical reports and presentations
- Willingness to work irregular hours and travel when needed
- Must be available to relocate
- Valid driver’s license and clean record
What we offer
Working with Welltec® means challenges and personal development in a demanding work environment. It is exciting and rewarding, and it is a varied place to work. Welltec® is an equal opportunity employer. We offer good career opportunities for the right candidate. Also, Welltec® has a competitive compensation package.
The process
If you are interested in the position submit your resume and cover letter online via the link below.
Applications will be reviewed on an ongoing basis, so we encourage you to apply soon if you believe you fit the role.
